Refund Policy

Effective Date: January 1, 2025

1. Overview

At Landscape Design Academy, we are committed to providing high-quality educational courses and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be requested and the procedures for processing such requests.

We understand that sometimes a course may not meet your expectations or circumstances may change. Our refund policy is designed to be fair to both our students and our business while protecting the integrity of our educational content.

2. 30-Day Money-Back Guarantee

2.1 Eligibility Criteria

You are eligible for a full refund if:

• You request a refund within 30 days of your original purchase date
• You have accessed less than 30% of the course content
• You have not downloaded more than 3 course materials or resources
• You have not completed and submitted course assignments or projects
• You have not received a certificate of completion
• Your account is in good standing with no violations of our Terms & Conditions

2.2 How It Works

During the 30-day guarantee period:

• You may explore the course content and materials
• You can assess whether the course meets your needs and expectations
• If unsatisfied, you may request a full refund for any reason
• No questions asked, provided eligibility criteria are met

3. Refund Request Process

3.1 How to Request a Refund

To request a refund:

1. Send an email to [email protected] with the subject line "Refund Request"
2. Include your full name, order number, and registered email address
3. Specify the course(s) for which you are requesting a refund
4. Briefly explain your reason for the refund (optional but helpful)
5. Confirm that you meet the eligibility criteria

3.2 Processing Timeline

Once we receive your refund request:

• Acknowledgment: We will acknowledge receipt within 2 business days
• Review: We will review your request and verify eligibility within 3-5 business days
• Approval: If approved, we will process your refund within 5-7 business days
• Credit: Refunds will be credited to your original payment method within 10-14 business days

3.3 Required Actions

Upon refund approval:

• Your course access will be immediately revoked
• You must delete any downloaded course materials
• You may not retain or use any course content
• Any certificates issued will be invalidated

4. Exceptions and Non-Refundable Items

4.1 Non-Refundable Circumstances

Refunds will NOT be issued if:

• The refund request is made after 30 days from the purchase date
• You have accessed more than 30% of the course content
• You have downloaded more than 3 course materials or resources
• You have completed and submitted course assignments
• You have received and used a certificate of completion
• Your account has been suspended or terminated for policy violations
• You have shared course materials or account access with others
• You purchased the course during a special promotion (see Section 4.3)

4.2 Technical Issues

If you experience technical difficulties:

• Contact our support team before requesting a refund
• We will work diligently to resolve technical issues
• Refunds due to technical issues will be considered on a case-by-case basis
• Sufficient time must be allowed for our team to address the issue

4.3 Promotional Purchases

Courses purchased at a discount or during special promotions:

• May be subject to modified refund terms
• Special conditions will be clearly disclosed at the time of purchase
• Heavily discounted courses (75% or more off) may be non-refundable
• Bundle purchases may have different refund policies

5. Partial Refunds

5.1 When Partial Refunds Apply

In certain circumstances, we may offer partial refunds:

• If you have accessed between 30-50% of course content
• For bundle purchases where only some courses are used
• When exceptional circumstances warrant consideration
• As determined by management on a case-by-case basis

5.2 Partial Refund Calculation

Partial refunds are calculated based on:

• Percentage of content accessed
• Materials downloaded
• Time elapsed since purchase
• Specific circumstances of the request

6. Bundle and Multi-Course Purchases

6.1 Bundle Refund Policy

For purchases of course bundles:

• Refund requests must be made within 30 days of purchase
• You must not have accessed more than 30% of ANY course in the bundle
• Partial refunds may be available for individual courses within a bundle
• Bundle discounts will be recalculated if partial refunds are granted

6.2 Individual Course Refunds from Bundles

If requesting a refund for individual courses from a bundle:

• The refund amount will be adjusted to reflect the bundle discount
• You will be charged the single-course price for courses you keep
• The difference will be refunded to you
• This option is available within 30 days of purchase

7. Lifetime Access Considerations

Most of our courses include lifetime access. Please note:

• "Lifetime access" refers to the lifetime of the course, not your lifetime
• We reserve the right to retire or update courses
• Substantial updates may result in new course versions
• Access continues as long as we offer the course
• Refunds for discontinued courses will be considered individually

8. Chargebacks and Payment Disputes

8.1 Chargeback Policy

Initiating a chargeback instead of requesting a refund through proper channels:

• May result in immediate account termination
• Will void any eligibility for future refunds
• May result in legal action to recover costs
• Will result in loss of all course access

8.2 Proper Dispute Procedure

If you have a payment concern:

• Contact us directly before initiating a chargeback
• Provide documentation of the issue
• Allow us to investigate and resolve the matter
• We will work in good faith to address legitimate concerns

9. Refund Methods and Processing

9.1 Refund Method

Refunds will be processed using:

• The same payment method used for the original purchase
• Credit to your original credit/debit card
• PayPal account (if PayPal was used)
• Other payment method as originally used

9.2 Processing Time

Please allow:

• 5-7 business days for us to process the refund
• An additional 5-10 business days for your financial institution to credit your account
• Total time: typically 10-14 business days from approval
• Time frames may vary depending on your bank or payment processor

9.3 Currency and Fees

Regarding refund amounts:

• Refunds are issued in the original currency of purchase
• Currency conversion fees are non-refundable
• Payment processing fees may be deducted from refunds
• You are responsible for any fees charged by your financial institution

10. Special Circumstances

10.1 Medical or Emergency Situations

In cases of serious medical emergencies or extenuating circumstances:

• Contact us to explain your situation
• Provide supporting documentation if requested
• We will review your case with compassion and flexibility
• Alternative solutions (e.g., course credit, extended access) may be offered

10.2 Course Quality Issues

If you believe a course has quality issues:

• Report specific concerns to our support team
• Provide detailed feedback about the issues
• We will investigate and address legitimate concerns
• Refunds or course credits may be offered if issues are verified

10.3 Change of Mind After 30 Days

After the 30-day guarantee period:

• Refunds are generally not available
• Exceptional circumstances may be considered
• Course credits or transfers may be possible in some cases
• Each request will be evaluated individually

11. Course Credits and Exchanges

11.1 Course Credit Option

Instead of a refund, you may request:

• Course credit for the full purchase amount
• Credit can be applied to any other course
• Credits do not expire
• Credits are non-transferable and non-refundable

11.2 Course Exchanges

You may exchange a purchased course for another course of equal or lesser value:

• Within 30 days of original purchase
• If less than 30% of content has been accessed
• One exchange per purchase allowed
• Price differences are non-refundable

12. Contact for Refund Requests

13. Refund Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective when:

• Posted on our website with a new effective date
• The updated policy applies to purchases made after the effective date
• Purchases made before changes will be subject to the policy in effect at the time of purchase

14. Dispute Resolution

If you disagree with a refund decision:

• Contact our customer service team to discuss your concerns
• Request escalation to a supervisor if needed
• Provide any additional information that may support your case
• We will review disputed decisions in good faith
• Final decisions rest with Landscape Design Academy management

15. Consumer Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights that cannot be waived by this policy.

For consumers in the European Union, you have the right to withdraw from a purchase within 14 days. However, by accessing course content, you acknowledge that you forfeit this right in accordance with EU consumer law provisions for digital content.

16. Important Reminders

17. Acknowledgment

By purchasing a course from Landscape Design Academy, you acknowledge that:

• You have read and understood this Refund Policy
• You agree to the terms and conditions outlined herein
• You understand the 30-day money-back guarantee and its limitations
• You are responsible for requesting refunds within the specified timeframe
• You will comply with the requirements for refund eligibility

Thank you for choosing Landscape Design Academy. We are committed to your success and satisfaction!

Last Updated: January 1, 2025